We are always glad to provide assistance or answer your questions. Contact us using any of the methods below, or refer to the “Frequently Asked Questions” at the bottom for fast answers to common questions.
9-5 PM Eastern, Monday – Friday
Messages outside of business hours are returned promptly.
99 Perimeter Road
Nashua, NH 03063 USA
Frequently Asked Questions
Why can't I log in to my training? I know I have an account.
If your login appears to work, but then you go to access one of your courses and you are denied, or if you are entering your password and keep getting sent back to the login screen, this is typically due to security software or settings that block cookies.
For example, the Duck Duck Go privacy app (among others) blocks the cookies used to keep you logged in as you move from page to page. This is easy to adjust. Visit pilotworkshop.com in the Duck Duck Go browser on your mobile device, hit the 3 dots at the top of your screen and select “Fireproof Site” to enable normal functioning of the PilotWorkshops site on your device.
For directions on how to allow cookies in other browsers, visit: https://www.avast.com/c-enable-disable-cookies Note that there is no need to buy or download anything to make these adjustments.
Where do I find the download file for my manual?
Download files are available in PDF format and found in My Cockpit once you login.
How can I put the manual I purchased onto my iPad?
We have specific instructions for that here: Directions…
I have two accounts. How can I combine them?
We can fix that. Give us a call, or if you prefer email email@example.com and include the emails you may have used when you set up the accounts, and we’ll combine them for you.
I can't see the products I purchased when I log in. Can you restore them?
It’s possible you purchased products using different email addresses. It’s also possible you accidentally had a typo in your email address when you made your purchase.
In any case, call us or email firstname.lastname@example.org with your information and we can research the account and configure it as you wish. Please include the emails you may have used when you set up the accounts.
How can I comment on tips? My login doesn't work.
What is your refund policy?
All non-subscription products have a 90-day, money-back guarantee. Contact support to arrange a refund.