If your login appears to work, but then you go to access one of your courses and you are denied, or if you are entering your password and keep getting sent back to the login screen, this is typically due to security software or settings that block cookies.

For example, the Duck Duck Go privacy app (among others) blocks the cookies used to keep you logged in as you move from page to page. This is easy to adjust. Visit pilotworkshop.com in the Duck Duck Go browser on your mobile device, hit the 3 dots at the top of your screen and select “Fireproof Site” to enable normal functioning of the PilotWorkshops site on your device.

For directions on how to allow cookies in other browsers, visit: https://www.avast.com/c-enable-disable-cookies Note that there is no need to buy or download anything to make these adjustments.

Download files are available in PDF format and found in My Cockpit once you login.

We have specific instructions for that here: Directions…

We can fix that. Give us a call, or if you prefer email service@pilotworkshop.com and include the emails you may have used when you set up the accounts, and we’ll combine them for you.

It’s possible you purchased products using different email addresses. It’s also possible you accidentally had a typo in your email address when you made your purchase.

In any case, call us or email service@pilotworkshop.com with your information and we can research the account and configure it as you wish. Please include the emails you may have used when you set up the accounts.

Click here for quick instructions.

All non-subscription products have a 90-day, money-back guarantee. Contact support to arrange a refund.